VitalityHealth Face-to-Face GP Consultations
As a VitalityHealth member, you also have fast access to private GP consultations across London at a reduced rate.
If you’re a VitalityHealth member you can book a 15 minute face-to-face private GP at any of our clinics.
Appointments are available from 8am - 8pm Monday to Friday and 9am – 5:30pm Saturdays and Sundays
The following services are NOT currently covered under your GP benefit as part of your Vitality Membership: Micro-suction, vaccinations, health screens, wound management and smear tests.
You will now be asked to make a pre-payment of £20 at the time of booking to secure your appointment. Any prescriptions, tests, procedures or other chargeable services will be payable in clinic. You’ll also be asked to add your Vitality membership number to the booking form. Appointments cancelled with less than 24 hours’ notice will not be eligible for a refund of the £20 co-payment. Appointments are subject to our standard terms and conditions and late policy.
For all appointments click the appropriate button above.
- Alternatively, call us on 020 3733 5368. Lines are open from 8am-8pm on Monday to Friday and 9.00am – 5.30pm on Saturday and Sundays.
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Simply quote "VitalityHealth" and provide your Vitality membership number on the phone, or add your "Vitality membership number" to the online booking form.
Before Booking An Appointment:
- Check that this service is included on your Vitality plan on the Vitality Member Zone.
- Have your Vitality membership number to hand. You can find this on the Member Zone or on your plan documents.
- If you book an appointment online, please enter “VitalityHealth” and your Vitality membership number in the booking notes.
- If you book an appointment over the phone, please let us know that you’re a Vitality member and have your membership number ready.
If you need to cancel, please give us 24 hours’ notice or you will forgo your £20 booking fee.
During Your Consultation
The GP might issue a private prescription, offer a blood test, or refer you for a minor diagnostic test, such as an x-ray. You’ll need to pay for this yourself, but you may be able to claim the cost back from your Vitality GP Benefit providing you have the remaining allowance.
The GP may also be able to offer you a scan or ultra-sound to understand a bit more about your condition. Before proceeding with this you should contact VitalityHealth to seek authorisation.
After Your Consultation
If the GP considers that you need referral for onward treatment, for example seeing a consultant, they will write you an open referral letter which you’ll need to send to [email protected]. Make sure the letter includes your full name and plan number. VitalityHealth will then call you with their decision. If you have any further treatment without contacting us for authorisation first, they may not be able to provide cover.
You can find more information about this service and FAQs on the Vitality Member Zone.
Queries
You can contact Gavin Fernandes, your Account Manager, through [email protected] or +44 2039221266 for support.
Where can I find you?
We have an extensive network of clinics across London.
Frequently Asked Questions
Transport Strikes - How can I reschedule my GP appointment?
Transport Strikes
If you have a face to face appointment booked during the planned transport strikes, we ask that you check your journey in advance and allow plenty of additional time to travel to your consultation.
Planned strike days across some train, tube and bus networks will be disrupted. Please note, that on days either side of planned strikes there is also likely to be some disruption to services.
To reschedule your appointment, use the link provided in your booking confirmation email.
Why do I need to make payment before my GP appointment?
We ask all patients to make a payment in advance of their appointment to guarantee their booking. Our clinics are very busy and we want to make sure that we are not holding appointments where these are not needed.
You’ll now be asked to make a co-payment of £20 at the time of booking to secure your appointment. Any prescriptions, tests, procedures or other chargeable services will be payable in clinic. You’ll also be asked to add your Vitality membership number to the booking form. Appointments cancelled with less than 24 hours’ notice will not be eligible for a refund of the £20 co-payment. Appointments are subject to our standard terms and conditions and late policy.
Can I cancel a clinic appointment?
Yes, but please note cancellations are subject to our standard Terms & Conditions.
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