See an online doctor from any device

The easiest way to make and join your online video consultation is via our London Doctors Clinic app. 

How long is an appointment?

The appointment is 10 minutes.

Get your medication delivered on the same day from just £5. Find out more about medication delivery.

How much does it cost to see a online UK doctor?

A 10-minute video appointment costs £70. Additional costs will be charged for referrals, sick notes, blood tests and prescriptions online.

What if the video doesn’t work?

We recommend you test your device is compatible before the consultation, but if you have followed our recommendations and there’s a problem during the consultation then we’ll refund you the cost.

As well as offering medical advice, we also provide everything else your normal GP would.

I need a prescription

No problem! There is a fee of £8 for online prescriptions. Electronic prescriptions will be sent directly to your chosen pharmacy straight away. You can also pick up your prescription from any of our clinics. 

I need a referral/letter

Easy! Private referrals and letters can be posted or shared via the patient portal for you to download so you can access the next stage of treatment with little or no wait. There is a fee of £10 for doctors referrals or letters.

I need a sick note

Been under the weather? We’re here to help. If appropriate, our online GPs can write you a sick note and either post it directly to you or share it via the patient portal. There is a fee of £10 for online sick notes.

Where do I get my documents?

The patient portal is where we securely store all your prescriptions, invoice and any letters or consultation notes that our doctor wants to share with you. When something new is added to the portal you will receive an email notification with a private link. You log on to the patient portal via your own secure link and using your date of birth. Book your doctors online appointment today.

You can use us the same way you would any GP. We can provide medical advice, online prescriptions, referrals, sick notes and blood tests (yes, really!).

From skin conditions to sexual health complaints, to stomach and digestive problems to respiratory tract infections to headaches, to mental health concerns. We’ve got you covered.

What if I need to see a doctor face-to-face after my video appointment? 

Easy! We’ll book you into the clinic that suits you, at a time that suits you. We can usually arrange for you to see the same GP too.

Will I have to pay for a follow-up face-to-face appointment?

Yes, but we’ll throw in a discount for any face to face follow up that is a direct result of a video appointment, as recommended by your GP online.

I also need a blood test, can you help?

Of course, our doctors on line can help! We can arrange for you to do a walk-in blood test at our partner clinic The Doctors Laboratory or arrange for a nurse to do a home visit. For some blood tests we can send a finger prick sample to your address.

How much does it cost to see doctors on line?

The online UK doctor will talk you through the different options and costs. If you want to see doctors on line, you can directly book on this page.

Our doctors on line provide care for all the family and have years of experience treating children of all ages.

My child is under 16

We see children under 16 but we are legally unable to provide medical advice to under 16s without parental supervision. The appointment must be booked using the parent or guardian’s details. The child must also be accompanied by a parent or guardian with a valid form of photo ID during the online doctor UK consultation. See doctors online and book today.

What about over 16s?

For children over 16, the parent or guardian must book the appointment using their details and provide photographic ID to confirm they have given permission for the child to consult with the doctor. After this the child can continue the consultation without the parent or guardian present. If you would like to see doctors on line, book today.

My video isn’t displaying

At the beginning of the appointment, if you see a blank screen, this is just while we wait for your doctor to connect.

Email app issues

If your video link is not opening within your email app, please copy and paste the link directly into your web browser and it will work like a dream.

I can’t hear you

Make sure your microphone is switched on. Please note that different operating systems and programmes have different symbols for microphone being on or off.

It still isn’t working

Please check your internet bandwidth and your 4G connection. You can do this by typing “internet speed test” into Google and following the instructions. Don’t worry, if we’re having technical issues on our side we will offer you a full refund! Feel free to call us on 0203 553 0266 if you have any further queries.

If you cancel your appointment within the 24-hour period before it starts, then you will be liable to pay the cost of the consultation as per our T&Cs. You can read them in full detail here.

If you want to reschedule your doctors on line appointment call us on 0203 553 0266.

Online UK doctor appointments are available when we have clinics open and subject to availability. Doctor online UK appointments are also available on weekends and bank holidays, again subject to opening hours and availability. Speak to doctors online and book now.

Our international video service offers medical advice from online UK doctors when you’re abroad.

Simply book online as usual and speak to a doctor online UK via video link on your smartphone or tablet.

Please note we are unable to provide prescriptions abroad at this time. This service is available globally for UK residents who are travelling abroad.